Terms of Service

Last updated: March 25, 2026

These Terms of Service ("Terms") govern your access to and use of the ArticleVoice platform, including the website, API, publisher dashboard, WordPress plugin, JavaScript embed, audio player, and all related services (collectively, the "Service"). ArticleVoice is a product of Moose Media ("Moose Media," "we," "us," or "our").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Service Description

ArticleVoice is a software-as-a-service platform that converts published text articles into natural-sounding audio using text-to-speech technology. The Service includes:

• A text-to-speech generation API
• An embeddable audio player (Web Component)
• A WordPress plugin for automated audio generation
• A JavaScript embed for non-WordPress websites
• A publisher dashboard for managing audio, analytics, settings, and billing
• Audio hosting and delivery via content delivery network
• Pre-roll audio advertising capabilities

2. Account Registration

2.1 Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms. If you are registering on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2.2 Account Responsibilities

You are responsible for:

• Providing accurate and complete registration information
• Maintaining the security of your account credentials and API keys
• All activity that occurs under your account
• Notifying us immediately if you suspect unauthorized access to your account

2.3 One Account Per Website

Each ArticleVoice account is associated with a single website. If you operate multiple websites, each requires a separate account and subscription.

3. Subscription Plans and Billing

3.1 Plans

The Service is offered through subscription plans with varying usage limits and features. Current plan details, pricing, and limits are displayed on our website and in the dashboard. We reserve the right to modify plan pricing and features with 30 days' notice to existing subscribers.

3.2 Billing

Subscriptions are billed in advance on a monthly or annual basis through Stripe. By subscribing, you authorize us to charge your payment method at the beginning of each billing period.

3.3 Auto-Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel at any time through the dashboard or by contacting us.

3.4 Cancellation

When you cancel your subscription:

• Your account remains active until the end of the current billing period
• No refunds are provided for partial billing periods
• Audio files remain accessible until the end of the billing period
• After the billing period ends, audio files will be deleted within 30 days
• Your account data will be retained for 30 days to allow reactivation, then deleted

3.5 Usage Limits

Each plan includes limits on articles generated per month, regenerations, pronunciation dictionary entries, and other features. Usage counters reset at the beginning of each billing cycle. If you exceed your plan limits, additional generation requests will be declined until the next billing cycle or until you upgrade your plan.

3.6 Refunds

We generally do not provide refunds. However, if you experience a significant service disruption that we are unable to resolve, you may request a pro-rated refund by contacting us within 14 days of the issue.

4. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. In summary, you agree not to:

• Generate audio for content you do not have the right to publish
• Use the Service for illegal, harmful, or abusive purposes
• Attempt to circumvent usage limits or security measures
• Reverse engineer or scrape any part of the Service
• Interfere with the operation of the Service or other users' access to it

5. Content Ownership and Licensing

5.1 Your Content

You retain full ownership of the article content you submit to ArticleVoice. By submitting content for audio generation, you grant us a limited, non-exclusive license to:

• Process the text through our text-to-speech pipeline
• Generate and store the resulting audio file
• Deliver the audio file through our player and CDN
• Create a content hash for change detection

This license terminates when you delete the article from ArticleVoice or when your account is closed.

5.2 Audio Files

The audio files generated by ArticleVoice are derived from your content and are considered your property. We host them on your behalf. You may delete audio files at any time through the dashboard.

5.3 Responsibility for Content

You represent and warrant that you have all necessary rights to submit content for audio generation, including copyright ownership or a valid license. You are solely responsible for the content you submit. We do not review submitted content and are not liable for any content that violates third-party rights.

6. Advertising

6.1 ArticleVoice Ad Network

On Starter and Professional plans, ArticleVoice may serve pre-roll audio advertisements before your article audio through our ad network. ArticleVoice retains the revenue from these advertisements. You cannot disable ad network ads on these plans.

6.2 Custom Advertising (Business and Enterprise)

On Business and Enterprise plans, you may:

• Upload your own audio ad creatives for pre-roll placement
• Configure your own VAST-compliant ad tag and retain the revenue
• Opt out of the ArticleVoice ad network

6.3 Ad Content Standards

All advertisements served through ArticleVoice (whether through our network or your own) must comply with applicable advertising laws and regulations. We reserve the right to remove ads that violate these standards.

7. Intellectual Property

7.1 Our Property

The ArticleVoice name, logo, audio player, dashboard, plugins, API, and all related software, documentation, and materials are the property of Moose Media and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on our intellectual property without our written permission.

7.2 Branding

On plans where branding removal is not available, the audio player will display a small "Powered by ArticleVoice" attribution. You may not remove or obscure this attribution. On plans that include branding removal, you may disable this attribution.

8. Service Availability

8.1 Best Effort

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service is provided on a "best effort" basis for Starter, Professional, and Business plans.

8.2 Enterprise SLA

Enterprise plan subscribers may be eligible for a service level agreement (SLA) with defined uptime commitments. SLA terms are established separately in your Enterprise agreement.

8.3 Maintenance

We may perform scheduled maintenance that temporarily affects Service availability. We will provide advance notice of planned maintenance when possible.

8.4 Audio Delivery

Audio files are served through a content delivery network for reliability and performance. While we aim for consistent audio delivery, network conditions beyond our control may affect playback.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption.
• Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.
• We are not liable for the quality, accuracy, or pronunciation of generated audio. Text-to-speech technology has inherent limitations, and results may vary.
• We are not liable for any third-party content served through VAST advertisements configured by you.

10. Indemnification

You agree to indemnify and hold harmless Moose Media and its officers, directors, and employees from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your use of the Service
• Content you submit for audio generation
• Your violation of these Terms
• Your violation of any third-party rights
• Advertisements you upload or serve through your VAST configuration

11. Termination

11.1 By You

You may cancel your subscription and close your account at any time through the dashboard billing settings or by contacting us.

11.2 By Us

We may suspend or terminate your account if:

• You violate these Terms or the Acceptable Use Policy
• Your payment method fails and is not updated within 14 days
• We are required to do so by law
• We cease offering the Service (with at least 90 days' notice)

11.3 Effect of Termination

Upon termination:

• Your access to the dashboard and API will be revoked
• The audio player will stop functioning on your website
• Audio files will be deleted within 30 days
• Account data will be retained for 30 days (for potential reactivation), then deleted
• Billing records will be retained as required by law

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

12.2 Dispute Resolution

Any dispute arising from these Terms or the Service shall first be addressed through good-faith negotiation. If the dispute cannot be resolved within 30 days, it shall be submitted to the courts of British Columbia, Canada, and you consent to the exclusive jurisdiction of those courts.

12.3 Class Action Waiver

To the extent permitted by law, you agree to resolve disputes with us on an individual basis and waive the right to participate in a class action, class arbitration, or representative proceeding.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting a notice in the dashboard and, for significant changes, sending an email to your registered address at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must cancel your subscription before they take effect.

14. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy, Cookie Policy, and Acceptable Use Policy, constitute the entire agreement between you and Moose Media.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect.
• Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
• Assignment: You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of assets.
• Force Majeure: We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, acts of government, internet outages, or third-party service failures.

15. Contact Us

If you have questions about these Terms, contact us at:

Moose Media
Fort St. John, BC, Canada
Email: areaburn@moosemediafsj.ca